Let’s talk
Questions about travel bags and luggage, a selected option or an existing order? Reach Journeyvella using the details below.
Journeyvella995 Aspen Street,Springfield, OR US
ZIP 97477
+1 ( 541) 246-0764
[email protected]
Help us find the right information
For an order question, include the order number, checkout email and item or SKU. For a product question, tell us the specific model, size or configuration. Please identify the bag, size and selected color, and include any supplied straps, organizers or accessories with a return. Protect wheels, handles and fittings in the packaging. Let us know if the concern relates to a measurement, closure or transit damage; airline acceptance is not guaranteed by a general product title.
Returns and delivery questions
Please contact us before sending a return so that we can provide the actual destination and merchant-paid postage arrangements. For a delayed or damaged parcel, retain the packaging and send the available order and tracking information.
Protect your information
Do not email card numbers, passwords or unnecessary identity documents. Privacy requests can be sent to the same email, with enough information to identify the relevant account or order.